Shipping and Returns

Regular shipping within the United States is Priority Mail through the U.S. Postal Service. Your shipping will be calculated on actual rates.

Premium Shipping is available in the US through FedEx and to countries outside the US by Express Mail through the Post Office.

Orders typically ship within two business days. If for any reason shipment of your order will be delayed, we will notify you by email so please make sure the email address you provide us is correct.

Orders will not ship until credit card approval is obtained. Incorrect credit card numbers, invalid credit cards numbers, etc. may cause delays in delivery of an order.

If you are dissatisfied with any product you have purchased through Border Collies In Action, you may return it for an exchange or refund within 30 days of purchase. When returning an item, all parts, pieces and printed materials must be in their original and resalable condition. Refunds will not be made on videos but they may be exchanged on another video of your choice. Due to health concerns, whistles may not be returned.

Only damaged or incorrectly shipped items are eligible for a shipping and handling refund, otherwise all shipping and handling charges are nonrefundable.

When returning an item, please list the item(s) you are returning and the reason for the return. Upon receipt of the returned item(s) as outlined above, you will be shipped the exchange item or an electronic refund will be made to your credit card as you requested. If a refund is made, you will be sent a confirmation of the transaction by e-mail.